All4eBikes batteries carry a 1-year prorated warranty. Defective batteries are repaired or replaced at no cost within the first 12 months. The warranty period for a repaired or replaced battery runs from the original purchase date.

Please note that batteries are precision electrochemical components. Improper use — including overcharging, deep discharging below minimum voltage, exposure to extreme temperatures, or operating beyond the rated current draw — can cause accelerated and irreversible degradation within a short period of normal-looking use. Wear or capacity loss resulting from such conditions is considered abnormal use and falls outside the scope of this warranty.

Not covered by battery warranty:

• Accidents, abuse, stunt riding, racing, or abnormal use
• Modification or private repair
• Exposure to moisture, chemicals, sand, or abrasives
• Charging with an unsuitable or incompatible charger
• Any battery seal that is damaged or tampered with
• Use in equipment other than a bicycle
• Scratches, dents, or cosmetic damage
• Removed or defaced serial numbers / barcodes
• Ordinary wear and tear
• Damage from fire, flood, lightning, storm, or theft

Genuine All4eBikes parts and components are covered by a 1-year limited warranty. If more than 15 days have passed since receipt, shipping charges apply for replacement parts within the warranty period.

Mechanical and electrical components are engineered to specific load, speed, and environmental tolerances. Operating a motor, controller, or drivetrain component beyond its rated parameters — including sustained overloading, incorrect voltage application, or use on terrain inconsistent with the product's design — can result in rapid and severe wear that may not be immediately visible. Damage or deterioration arising from such conditions is classified as abnormal use and is not covered under this warranty.

Not covered by parts warranty:

• Corrosion from moisture or heat exposure
• Surface finish deterioration or aesthetic damage
• Damage from accidents, misuse, stunt riding, or racing
• Improper assembly or installation differing from the manual
• Use of non-approved accessories or peripheral equipment
• Defects from collision, fire, flood, storm, lightning, or theft
• Scratches, dents, or cosmetic damage
• Ordinary wear and tear

• Products with removed, defaced, damaged, or illegible serial numbers or barcodes
• Defects caused by third-party accessories or unapproved peripheral equipment
• Damage resulting from incorrect assembly, testing, maintenance, or servicing
• External causes: collision, fire, flood, storm, lightning, earthquake, theft
• Exposure to weather conditions or blown fuses due to improper power source use
• Ordinary wear and tear not caused by defects in workmanship or materials

All4eBikes offers a 12-month warranty from the date of purchase on batteries, motors, controllers, and genuine parts and components.

No! You should not accept a damaged product. If the product box is heavely damaged, refuse the order and notify All4eBikes.

No. Using a charger that is unsuitable or incompatible with your All4eBikes battery will void your warranty. Always use the charger supplied or approved by All4eBikes for your specific battery voltage and capacity.

If your battery is repaired, the warranty period remains tied to the original purchase date — it does not restart from the date of repair.

If your battery is replaced with a new unit, the replacement battery receives a fresh 12-month warranty from the date of replacement.

For parts and components: if more than 15 days have elapsed since you received the product, shipping charges will apply for replacement parts within the warranty period. Batteries replaced within 12 months are handled at no charge.